Unused generation allowances
If you have paid but have not started the concept, contact us to request cancellation and a refund. We will check the order and confirm the outcome by email.
Failed or uncertain tasks
A confirmed provider failure is reviewed by support. We may restore an allowance or arrange a refund after checking the task and payment. Neither happens automatically yet. If submission is uncertain, we locate the existing task before deciding on a remedy; the system does not generate a duplicate automatically.
Likeness and unsuitable results
Review your concept before generating 3D. Automated generation can change fine facial detail, and textures do not necessarily become sculpted relief. If the result is unsuitable, send us the creation ID and describe the issue. We will review what was supplied and produced, and respond with the available remedy.
Printing and pencil fit
Printer profiles and pencil dimensions vary. Use the included fit samples and change socket settings on the same generated head without buying another allowance. If preparation fails, the original model is kept. Contact us if a file cannot be prepared or opened in your slicer.
Your rights
This policy does not limit statutory cancellation rights or remedies for faulty services or digital content. Refunds, when agreed, go back through the original payment method. The time until funds arrive depends on the payment provider and your bank.
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